• Location: Warner Robins, Virginia
  • Type: Contract
  • Job #1132

FalconTek is a GovCon solutions and services provider that supports federal agencies, state governments, and commercial companies. FalconTek has provided support around the globe on mission critical programs since 2008. We rapidly deploy personnel in support of technical, professional, and medical projects.

We are expanding our team and seeking a Help Desk Specialist to support our client.

If you have any interest please apply and reach out to recruiting@falcontek.com.  

Position: Help Desk Specialist

Location: Warner Robins, Georgia

Duration: 6 months, possible opportunity to extend or fill a full-time position if a new opening arrises during that time. (Target dates June-November 2022)

Clearance: Active Secret Clearance

Overview: As a Help Desk Specialist, you are responsible for representing our client assisting USAF Client Support Administrators (CSA) with trouble tickets. Providing support and tools from the Engineering departments to ensure success.  

Responsibilities:

  • Install and configure workstations.
  • Install hard disk and load operating systems.
  • Troubleshoot hardware/software issues.
  • Must be able to utilize network monitoring tools and report anomalies to the senior client support technician.
  • Must manage user accounts in active directory environment using the AFNet DRA application.
  • Provide software problem resolution to include reporting outages in a problem report format, assist in maintaining a standard software configuration across like platforms, and recommend and implement performance tuning of applicable software.
  • Load and configure COTS/GOTS software.
  • Install/troubleshoot and support of local area network hardware, software and applications on layer 1 and 2.
  • Provide remedial maintenance on all government owned hardware and isolate and correct faults.
  • Maintain operating systems and COTS/GOTS software to ensure all systems are operable to the same standards as hardware maintenance above.
  • Provide software problem resolution to include reporting outages in a problem report format, assist in maintaining a standard software configuration across like platforms, and recommend and implement performance tuning of applicable software.
  • Load and configure COTS/GOTS software on any platforms as directed by the Government, to include both newly acquired software and revision/upgrade packages provided by COTS/GOTS vendors. 

 
Required:

  • 2 Years of related work experience
  • Must hold Secret Security Clearance
  • Candidates must have COMP TIA Security + certification
  • Strong verbal and written communications skills including presentation skills.
  • Ability to work collaboratively with employees
  • An aptitude for understanding how technology products and solutions solve business problems as well as the competitive landscape. 
  • Ability to communicate with senior managers about their business challenges

Desired:

  • Experience using Remedy
  • Office 365 Experience
  • Directly related DoD/USAF experience
  • Bachelor’s Degree or equivalent experience.

Background Screening/ Check/ Investigation: 

Successful Completion of a Background Screening/ Check/ Investigation will/may be required as a condition of hire.

 

ADA: FalconTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

 

EEO/AA: FalconTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

 

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